Sales Operations Cluster Manager

Who We Are Looking For? As the Cluster Manager, he/she will be responsible for leading and managing a group of Store Managers to deliver area business plan and KPIs within budget. He/she will be accountable for overseeing that individual store activities are effectively carried out, assist in achieving financial and operational goals of the business, and to coach and supervise a team of Store Managers to deliver excellent retail experience for our customers in order to achieve sales and other retail targets. What Awaits You: Support to stores on delivering KPIs on Sales, profitability and service standard

Lead and motivate a team of Store-In-Charge to achieve business objectives, operations excellence in Store & Service standards

Analyse reports and trends, to engaged internal functions to identify opportunities and roll out plans

To assess store environments and workflow in order to put up practical proposals for business improvement

To comply with company procedures at all times in order to protect valuable assets including its people and to achieve company KPIs

Review store surrounding retail environments to identify areas for improvement opportunities

Responsible in identifying potentials candidates among the store teams and groom them as part of succession planning

Be exemplary role model to the team members in work ethics and sales driven with a flair for creativity

We Are Excited About You If You Have: Diploma holder with a passion for retail management

At least 3 years of operational experience in a similar capacity

Knowledge of Retail/ Health & Beauty-related industry

Possess strong leadership qualities

Confident and self-driven

Strong integrity and professionalism

Results orientated, resourceful, and willing to be “hands-on” when required

Good analytical skills and commercial sense

Meticulous and committed

Strong level of judgement

Good communication (spoken and written), interpersonal and people management skills

Coaching and supervisory skills

Planning skills

Digitally Inclined

For more information, please visit and follow our LinkedIn Page https://www.linkedin.com/company/watsons-personal-care-stores-pte-ltd/ for exciting updates.