B2B Telephone Research & Survey Executive
B2B Telephone Research & Survey Executive
Location: On-site Solihull Salary: £26,500 pro rata + bonuses | OTE £29,000 Hours: 16–40 hours per week Working Pattern: Monday–Friday, no weekends Friday Finish: 3pm
Are you confident speaking to people but looking for a role away from sales ?
A leading organisation is looking for B2B Telephone Research & Survey Executives to join its friendly and supportive team. This is a great opportunity for candidates with experience in customer service, administration, retail, hospitality, call handling or telephone-based roles .
Full training is provided.
The Role
As a Telephone Research & Survey Executive, you will:
- Conduct business-to-business telephone research
- Speak with professionals and business decision-makers
- Complete telephone surveys and structured questionnaires
- Gather customer feedback, opinions and market information
- Accurately record information on internal systems
- Maintain a professional and engaging approach during every conversation
This is a research and customer engagement role, not a sales position.
About You
We're looking for people who are:
- Friendly, confident and professional
- Comfortable speaking on the telephone
- Good listeners with strong communication skills
- Accurate and detail-oriented
- Reliable and positive
- Comfortable speaking with business professionals
- Experienced in customer service, administration, retail, hospitality, call centres or telephone-based roles — desirable but not essential
What's on Offer?
- £12.71 per hour / £26,500 starting salary pro rata
- Bonus opportunities of up to £2,500 per year following induction
- OTE of approximately £29,000
- 16–40 hours per week with flexible options
- 32 days' annual leave including Bank Holidays
- Birthday day off
- Death in Service benefit
- Optional 9-day fortnight
- Free on-site parking
- Full training provided
- Monthly achievement rewards and incentives
- Holiday prize opportunities
- Weekly team quiz and employee engagement activities
- Friendly and supportive working environment
- Monday to Friday working
- No weekend work
- Early finish every Friday at 3pm
Interested?
If you're looking for a flexible, non-sales telephone role where you can use your communication and customer service skills, we'd love to hear from you.
Apply now and a member of the recruitment team will be in touch to discuss the opportunity.