Receptionist

Responsibilities: Welcoming guests in a friendly and professional manner. Checking guests in and out of the hotel. Making and confirming reservations by phone, online, or in person. Answering telephone calls and responding to guest questions. Providing hotel information, such as room locations, breakfast times, Wi-Fi information, and hotel facilities. Processing payments using cash, credit/debit cards, and the hotel's payment system. Assigning rooms and issuing room keys or key cards. Handling guest complaints and concerns professionally and referring serious problems to a manager. Communicating with housekeeping about rooms that are ready, need cleaning, or require special attention. Coordinating with maintenance when guests report problems such as broken air conditioning, plumbing, or appliances. Keeping guest information and records accurate and confidential. Responding to guest requests, such as extra towels, wake-up calls, transportation information, or directions. Maintaining the front desk area so it remains organized and professional. Completing shift reports and communicating important information to the receptionist taking over the next shift.

Requirements: Good communication Customer service Basic computer skills Organizational skills Patience, Problem-solving skills Professionalism Ability to remain calm when dealing with difficult guests.