Global Technical Support Engineer

• Provide expert-level support for VinFast vehicles, addressing issues related to electrical, mechanical, software, and system diagnostics.
• Offer remote troubleshooting to service centers and customers worldwide.
• Work closely with engineering and R&D teams to diagnose complex issues, identify root causes, and support product improvements.
• Create and update technical documentation, including troubleshooting guides, service manuals, and FAQs.
• Develop training materials...

Requirements

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Automotive Engineering, or a related field.
• 5+ years of experience in technical support or field engineering, preferably in the automotive, EV, or technology sectors.
• Hands-on experience with electric vehicle systems, including battery management, drivetrains, and diagnostic tools.
• Strong understanding of automotive systems, diagnostics, and troubleshooting.
• Experience with vehicle diagnostic software (e.g.,...