dmin Executive / Assistant (Insurance)
Role Summary
Vin's Automotive Group is looking for a responsible and customer-oriented Insurance Executive to support our motor insurance operations. The role involves preparing insurance quotations, purchasing policies, managing renewals and maintaining accurate customer insurance records.
Key Responsibilities
- Prepare and submit motor insurance quotations for customers.
- Purchase and process insurance policies accurately and promptly.
- Liaise with customers and insurers on insurance-related matters.
- Follow up with customers on upcoming insurance renewals.
- Maintain and update customer and insurance policy records accurately.
- Handle customer enquiries through WhatsApp, phone, email, website and other designated channels.
- Assist customers with policy amendments, renewals and general insurance enquiries.
- Perform accurate data entry and maintain proper documentation.
- Follow up on outstanding quotations, documents and insurance applications.
- Provide general administrative support to the Insurance team.
- Perform other insurance-related duties as assigned.
Requirements
- Minimum GCE O-Level, Diploma or equivalent qualification.
- Prior experience in motor insurance, insurance administration or customer service is an advantage.
- Proficient in Microsoft Excel and Word.
- Good communication and customer service skills.
- Able to multitask and manage multiple customer cases.
- Meticulous, organised and careful when handling customer and policy information.
Working Hours
- Monday to Friday: 8:45am â 5:45pm
- Alternate Saturdays: 8:45am â 12:45pm
- 5.25-day work week