GENERAL MANAGER

Improve efficiency and increase profits by managing overall operations of a company or division, including staff management, budget oversight, and marketing strategy implementation. Report to senior management and supervise lower-level managers.

Responsibilities

• Lead and manage staff to achieve operational goals and enhance team performance
• Oversee budget planning and control to optimize financial outcomes
• Develop and implement marketing strategies to drive business growth
• Report operational progress and challenges to higher-level managers or executives
• Supervise and support lower-level managers to ensure effective departmental functioning
• Communicate clearly and professionally in both verbal and written forms with employees and guests
• Listen actively to employee and guest concerns, clarify issues, and provide appropriate responses
• Prioritize and multitask departmental functions to meet deadlines efficiently
• Handle problems proactively by anticipating, preventing, identifying, and resolving issues
• Analyze complex information and data from various sources to support decision-making and meet objectives
• Maintain confidentiality of sensitive information at all times
• Demonstrate a warm, friendly, courteous, and service-oriented demeanor in all interactions
• Perform additional duties as assigned by management