Operations Manager (Student Management & Discipline)
The Services required shall beas follows:
Student Management &Discipline
- Support theStudent Management Team (SMT) and teachers in handling student disciplinecases, including managing student discipline during recess and schoolactivities, as well as supervising students serving detention and carrying outcorrective work.
- Maintain accurate records of disciplinecases and follow-up actions taken.
- Assist in the implementation of theschool's discipline framework and policies.
- Assist the SMT in fact-finding andinvestigations relating to reported student management matters.
- Coordinate with parents or guardians ondiscipline matters, including providing updates on investigations and follow-upactions taken.
Safety & Security
- Conduct regularwalkabouts within the school premises and around the school's perimeter.
- Monitor schoolentry and exit points to ensure only authorised personnel and students are onschool premises.
- Manage crowdflow during peak periods such as arrival, dismissal, and high-traffic schoolactivities to ensure safety and order.
- Respond toemergencies or incidents on school grounds and escalate to the appropriatepersonnel.
- Ensurecompliance with school safety rules and regulations.
Administrative Support
- Maintain andupdate student management records and databases.
- Monitor andtrack student attendance, flagging persistent absenteeism to the SMT or FormTeachers for follow-up.
- Prepare reportson discipline trends or recurring issues for the SMT.
- Coordinate withexternal agencies (e.g. police, social services) when necessary.
Student Welfare
- Identifystudents who may require additional support and refer them to the appropriatepersonnel (e.g. school counsellor, Form Teachers).
- Build positiverelationships with students to encourage good behaviour.
Support School Operations& Events
- Support the SMTin conducting briefings or orientations for students on school rules,expectations, and behavioural standards.
- Carry out anyother duties assigned by the school management related to student managementand school operations.
The Personnel should have thefollowing skills and experience:
- Preferably 5years of working experience in managing children, teenagers or youth fromdiverse backgrounds
- Priorexperience in managing or supervising teenagers in terms of disciplinaryproceedings, case management or behaviour support is strongly valued
- Preferably aformer personnel from national uniform services
- Has stronginterpersonal and communication skills, with the ability to engage students,parents, and school personnel effectively, including the ability to de-escalateconflicts and manage volatile situations calmly and professionally.
- Familiar withrestorative practices, case management processes, and student supportframeworks.
- Able to workindependently, exercise sound judgement, and respond decisively in dynamic orhigh-pressure situations.
- Proficient inreport writing and documentation, with the ability to maintain accurate recordsand prepare clear reports for the Student Management Team.
- Able to use MSOffice.
- Holds a validFirst Aid certificate, or is willing to obtain one prior to commencement ofduties.