Customer Service Representative with fluent Latvian and English

Job description

We are looking for Latvian and English-Speaking Customer Service Representative to join our Customer Support team. You will be working for our client, one of the biggest online accommodation providers worldwide.

Duties and responsibilities: Handling incoming phone calls and emails from the website users Managing reservations, special requests and complaints and finding solutions to website user’s inquiries Working hours from Monday to Friday between 9:00-18:00 (40 hours per week)

Requirements

Excellent Latvian and English language skills (verbal and written) Strong communication and administration skills Customer-focused approach Attentiveness, positive attitude Relevant permit to work in Lithuania Computer literacy and good MS Office knowledge Experienced in a target-based/KPI driven environment is a plus

Company offers

Private Health insurance Performance-based bonus Referral Bonus Wellbeing Program (such as: Sports & well-being events and Feel-Good activities) Relaxation and game areas in the office Free Parking International and multicultural work environment Fully paid trainings Career development programs & trainings Hybrid work model Relocation package (after successful completion of the training) if applying from outside of Lithuania - 600€ nett or cover of 1 month accommodation expenses in Vilnius

Salary

1611-1750 €/mon. gross

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