Customer Support Associate
About the position
At Owens Corning, we are driven by a purpose: to build a sustainable future through material innovation. Through our insulation and nonwovens businesses in Europe, we support strong operational performance across the value chain.
The Customer Support Associate is a non‑customer‑facing role supporting Order‑to‑Cash (OTC) activities through accurate execution and high‑quality data maintenance within enterprise systems. The position focuses on providing operational support that enables efficient, compliant, and stable business processes across multiple European markets.
You will work closely with internal teams such as Customer Service, Supply Chain, Finance, Pricing, Warehouses, Global Business Services, and IT, operating within defined procedures and using approved inputs.
What does success look like?
Accurate and timely execution of Order‑to‑Cash support activities High data quality across pricing, master data, and invoicing processes Smooth collaboration with internal stakeholders across functions Stable, compliant day‑to‑day operations supported by strong system discipline Proactive identification and escalation of data or process issues
Key responsibilities
Support Order‑to‑Cash processing by: Resolving EDI order errors Managing intercompany order follow‑up Processing invoice cancellations Creating credit and debit notes Supporting rebate activities Monitoring Proof of Delivery (POD) status Maintain and update pricing‑related data in ERP systems based on approved inputs, ensuring accuracy for invoicing and flagging inconsistencies Set up, update, and maintain customer, material, freight, and logistics master data in ERP systems Coordinate customer creation and data update requests with required internal teams Collaborate with internal stakeholders to support system‑ and data‑related operations Enforce Owens Corning safety standards and promote a structured, compliant working environment
Skills and capabilities necessary to succeed
Fluent in written and spoken English Working knowledge of Order‑to‑Cash processes Experience using ERP systems (SAP or equivalent) Familiarity with pricing data, invoicing flows, and EDI‑related topics Strong attention to detail and ability to work accurately with data Ability to work effectively in a back‑office, non‑customer‑facing role Strong collaboration skills with internal teams across functions
Education & experience
Degree in Business, Supply Chain, Finance, or equivalent Experience in OTC, Order Management, or Shared Services preferred Experience in a regional or multi‑country environment is a plus Role‑specific training and system onboarding will be provided
What we offer
Opportunity to grow in an international, purpose‑driven organization Exposure to regional European operations and cross‑functional collaboration A modern, welcoming office located in Vilnius Hybrid working model Private health insurance Annual performance‑based bonus Access to global learning and development opportunities
Work life balance
Flexible work hours
Health
Health insurance
Office
Free snacks Shower
Transport
Free parking
Other
Phone for personal usage Frequent training
Salary
1800-2300 €/mon. gross
The final offer reflecting your qualifications and experience.
Work place
Liejyklos g. 8, Vilnius, Vilniaus m. sav. Calculate your travel time to work
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