Business Operations Associate

Nice-to-Haves

Experience in brokerage, fintech, trading, or financial services.

Experience handling commissions, rebates, incentives, or performance-based rewards.

Familiarity with CRM systems or reporting/BI tools.

Experience working directly with Product/Tech teams on feature feedback or QA/bug tracking.

Basic understanding of compliance or legal review processes for client-facing documents.

Experience preparing SOPs, operational guidelines, or process documentation.

Requirements (Must-Haves)

Bachelor's degree in Business, Finance, Accounting, or related field (minimum GPA 3.2).

1–3 years of experience in business operations, client operations, account management, or operational support roles.

​​​​​​​Strong understanding of or willingness to learn contract documents (Terms & Conditions, Client Agreements, experience reviewing or maintaining compliance documents is a strong plus.

Strong Excel/Google Sheets skills (lookups, pivot tables, conditional formulas) for analyzing and conversion data. - High attention to detail - you don't tolerate messy numbers or unclear processes.

Proven ability to take ownership: you don't just wait for instructions, you move things forward.

Experience or comfort working cross-functionally with Product and Development teams, able to identify, report, and help verify bugs or workflow issues.

Strong client-facing communication skills, able to handle client inquiries professionally and resolve operational issues.

Ability to read data and turn it into clear reports/insights - Comfortable in a fast-paced, deadline-driven environment with shifting priorities including certain holidays when operations require it.

Willing to work on a shift-based schedule, including certain holidays when operations require it.

Based in Indonesia; willing to relocate if required by business needs.

Proficient in English, both written and verbal, for business and professional communication.