cloud services manager

A BIT ABOUT US

TuesdayAfternoon Media (TAM) is a creative design agency with a strong focus on strategic learning design, located in the heart of Leslieville. We are driven by curiosity and we craft with innovation to develop the right solutions to any problem.

HERE?S WHERE YOU COME IN

TAM is looking for a Creative Services Manager to join our team. We?re looking for someone to lead our team of designers through innovative creative and production opportunities - from the initial planning, to resourcing and budgeting, and managing any contractor partnerships.

THE TEAM

You?ll be joining a team of designers, strategists, and overall solution focused people on a mission to solve the challenges of a changing world. We?re a highly specialized group with various backgrounds and areas of expertise, but we all have one thing in common: We?re problem solvers. And we partner closely with our clients to help deliver and execute on solutions that meet their goals.

As a Creative Services Manager, you?ll be the operational backbone of that work - the ?eye in the sky? who will design work flow approaches for diverse creative solutions with varying needs and parameters and keep them on track from kickoff to delivery. Self-starter by nature, you thrive in fast paced, fluid environments that enable team members to leverage their strengths and passions to influence what we do and how we do it.

THE OPPORTUNITY

As a TAM-er, you?ll get to use your know-how and passion for production to make a direct impact on our client experience and project success. You?ll bring in industry best practices that ensure our partnerships are strong, production runs smoothly and efficiently, production needs are forecasted, and day-to-day and long-term risks are mitigated.

KEY RESPONSIBILITIES

Day to Day Activities

• Manage traffic and workflow across the agency, including understanding project pod capacity, balancing workload and identifying blockages and risks.
• Address day-to-day resourcing needs and forecasted resourcing needs.
• Partner closely with the Creative Director, Producers and project pods to translate briefs into actionable production plans.
• Manage and effectively prioritize multiple concurrent projects, budgets and freelancer / vendor relationships under tight deadlines.
• Implement and uphold the work-flow approach designed for the project.
• Facilitate and maintain the studio?s awareness and usage of all current and concise technical and brand requirements and standards for each of our clients.
• Support project teams and clients as an escalation point as needed.
• Support in the ongoing development of TAM team members through regular feedback, coaching, and working in a way that fosters continuous growth.

Designing Practices

• Take a strategic approach to optimizing workflows and ensuring efficient use of resources.
• Lead implementation of production approaches and practices.
• Regularly reassess the production process to create efficiencies, while keeping quality and client experience top of mind.
• Grow our collective of freelancers, including sourcing, vetting and negotiating with freelancers, scheduling, and scoping work with freelancers.
• Keep yourself informed on new and emerging practices and technologies in the creative production space.
• Use strategic design to solve problems and bring in new ways of thinking.

SKILLSET

• The ability to design production work flows that align to and consider all logistical and financial aspects of production (i.e scoping, timelines, and budgets).
• The ability to problem solve, prioritize and facilitate decision-making that balances product quality, client experience, and production timelines, while under pressure.
• Strong communicator, comfortable with managing expectations across creative, freelance and client partners.
• Proficiency with and ownership in promoting appropriate use of project management / business management tools such as Bonsai, Asana, ClickUp.
• 5-7 years of agency ma