Technical Editor

Purpose of the Role The Technical Editor accurately implements instructed changes into aviation operational manuals and related documentation, collating provided content into the required structure and applying the correct styles, formatting, and standards. The role supports timely, high-quality Technical Publishing delivery by producing manuals that meet client requirements, applicable service levels, and TrustFlight quality standards.

Scope & Decision-Making Authority Works within defined task scope, implementing instructed changes from approved sources without making independent technical or content decisions

Manages own workload and task prioritisation to meet agreed deadlines and service levels

Escalates unclear instructions, missing information, content conflicts, and capacity constraints to the relevant Author.

Operates within established Technical Publishing processes, styles, templates, and JIRA workflows

Key Relationships

Internal Authors and Lead Authors: receiving instructed work, raising queries, and confirming completion

Other Technical Editors: collaboration and mutual support across shared workloads

Quality and document control functions: ensuring completed manuals meet required standards

External Client source materials and instructions, received and clarified through Authors and Lead Authors (the role is primarily internally facing)

Client documentation standards and manual templates, applied during production

Software tools supporting manual production (MadCap, Adobe Acrobat, JIRA, MEL Manager), used as required

Key Responsibilities Implement instructed changes accurately and completely into manuals and related documentation, collating provided technical content into the required manual structure.

Apply required styles, formatting, templates, numbering, references, and document structure consistently across all work.

Use production and task-management systems effectively, including Microsoft Word, MadCap, Adobe Acrobat, JIRA, and MEL Manager, converting documents into required internal tools and formats where applicable.

Update task status in JIRA and progress assigned work through the appropriate workflow.

Check completed work thoroughly before submission or handover, ensuring accuracy, consistency, and completeness.

Flag unclear instructions, missing information, formatting issues, inconsistencies, or content conflicts to the relevant Author.

Estimate work effort and communicate progress, blockers, and capacity concerns in a timely manner.

Work collaboratively with the team and support colleagues where appropriate.

Key Metrics for Success Instructed changes implemented accurately and completely, with minimal rework or returned work

Assigned tasks progressed and completed within agreed deadlines and service levels

JIRA task status maintained accurately and kept up to date throughout the workflow

Consistent application of required styles, formatting, and document standards across all manuals

AI & Digital Competency TrustFlight is an AI-first organisation. Every role is expected to actively engage with AI tools and digital ways of working to drive efficiency, quality, and innovation.

AI Fluency Tier Tier - AI User Profile - Uses AI-assisted tools in daily workflows Expectations - Confidently uses AI features in existing tools (e.g. copilots, smart search, assisted drafting). Understands when AI output needs human review. Completes AI User onboarding within 30 days.

Role-Specific AI & Digital Skills Use AI-assisted tools to support proofreading, consistency checking, and formatting of manuals

Apply AI tools to speed up repetitive editing and content-collation tasks

Use AI to help interpret instructions and identify inconsistencies or conflicts in source material

Use digital collaboration tools to support remote working, task handovers, and knowledge sharing

AI Development & Growth Build confidence in applying AI tools to editing and production tasks

Share useful AI techniques and tips with the Technical Publishing team

Adopt new digital ways of working as tools and processes evolve

Competencies & Behaviours Attention to Detail: maintains accuracy and consistency across detailed and repetitive work

Delivery Focus: manages workload and priorities to meet commitments and deadlines

Communication: raises questions and issues clearly and appropriately

Collaboration: works constructively with the team and supports others

Diligence and Resilience: sustains quality and focus through detailed, repetitive work

Working Arrangements

Travel Requirements None Special Conditions Right to work in the UK

Required Qualifications & Experience Experience in technical editing, document production, or a comparable detail-intensive documentation role (aviation or another regulated or technical environment desirable)

Proficiency, or the ability to become proficient, in the systems used for manual production and task management, including Microsoft Word, MadCap, Adobe Acrobat, JIRA, and MEL Manager

Strong attention to detail across content placement, formatting, styles, numbering, references, and structure, with the ability to follow instructions accurately and consistently

Clear communication skills, including the ability to ask questions, raise issues appropriately, and manage workload honestly, including communicating when at capacity

Desirable Skills & Experience Prior experience with aviation operational manuals (for example Operations Manuals or MELs) or with MadCap Flare

Familiarity with JIRA workflows and document control processes

Experience converting documents between formats and internal tooling