Commercial Operations Manager

Responsibilities:

Support and coordinate sales and business development activities Identify and develop relationships with customers, partners and ecosystem stakeholders Support customer and partner onboarding from initial contact through activation Coordinate onboarding, training and follow-up activities Help manage and support sales, onboarding and training team members Build repeatable commercial and onboarding processes Track leads, opportunities, customer progress and key commercial activities Gather feedback from customers and field teams and translate it into actionable improvements Work closely with field operations to ensure commercial commitments translate into effective implementation Help identify new opportunities across recycling, FMCG, EPR, sustainability and related sectors Support expansion into Lagos and other priority markets in Nigeria Report progress, challenges and opportunities directly to the founder

Requirements:

3 years of relevant experience in sales, business development, customer success, commercial operations or a related role HND or Bachelor’s degree in Business, Management, Marketing, Economics or a related field preferred Strong communication and relationship-building skills Comfortable working with businesses, partners and different stakeholder groups Strong organizational skills and ability to manage multiple priorities Ability to work independently and take ownership without constant supervision Practical, problem-solving mindset with strong follow-through Comfortable learning new technology, digital tools and processes Previous experience in a startup, SME or fast-growing company is an advantage