Operations Coordinator & Guest Relations

About Toucan Toucan is a property management and hospitality company managing short-term rental homes across Egypt. We take care of the day-to-day operations of our properties while providing owners with a reliable, professional service and guests with a seamless experience. We are looking for a hands-on, organized and positive Property Operations & Client Relations Coordinator to join our growing team. This is a practical, fast-paced role for someone who enjoys communicating with people, solving problems, coordinating different moving parts and, most importantly, getting things done . The Role You will be an important part of Toucan’s day-to-day operations, working closely with property owners, guests, maintenance teams, cleaners, suppliers and the Toucan team . You will help manage reservations and guest communication, support property owners with their homes, coordinate maintenance and operational issues, and make sure our properties are properly prepared and running smoothly. We are looking for someone who is hands-on, proactive and takes ownership — someone who doesn’t simply pass a problem along, but follows it through until it is solved. Key Responsibilities Reservations & Guest Relations Handle incoming reservation inquiries through phone, WhatsApp and other platforms.

Assist with booking inquiries, availability, pricing and reservation coordination.

Communicate with guests before, during and after their stay.

Coordinate check-ins, check-outs and guest requests.

Assist guests with questions, issues and problems during their stay.

Respond quickly and professionally to guest concerns and escalate matters when necessary.

Help ensure guests have a smooth and positive experience from booking to check-out.

Property Owner / Client Relations Communicate directly with property owners and act as a reliable point of contact for their properties.

Assist owners with questions, requests and issues relating to their homes.

Coordinate owner visits and access to properties.

Keep owners updated on maintenance, repairs, purchases and other property matters.

Follow up on owner requests and make sure they are completed properly.

Build strong, professional relationships with Toucan’s property owners.

Property Operations Coordinate the day-to-day operational needs of Toucan’s properties.

Coordinate maintenance, repairs, cleaning and other property services.

Contact and follow up with plumbers, electricians, handymen, AC technicians, pest control, cleaners and other suppliers.

Schedule maintenance visits and ensure issues are resolved properly.

Visit properties when required to inspect issues, check work, or coordinate services.

Make sure properties are clean, functional, stocked and ready for guests.

Maintain property inventories and identify items that need to be replaced or replenished.

Help prepare newly onboarded properties and make sure they are ready to operate.

Suppliers & Purchasing Communicate with suppliers and service providers.

Request quotations and coordinate purchases when needed.

Arrange deliveries and installations.

Follow up with suppliers until jobs are completed.

Help source furniture, household items, amenities and other property requirements.

General Operations Keep track of ongoing tasks and make sure nothing falls through the cracks.

Maintain property information, maintenance records and operational checklists.

Coordinate between owners, guests, suppliers and the Toucan team.

Identify problems before they become bigger problems.

Support the management team wherever needed as Toucan continues to grow.

Owns a car and has a valid driving license — required.

Educated and well-spoken, with strong communication skills.

Fresh graduates and candidates with limited experience are welcome to apply.

Excellent Arabic and English , spoken and written.

Positive attitude, professional manner and willingness to learn.

Highly organized and detail-oriented.

Proactive, hands-on and resourceful.

Strong problem-solving and follow-up skills.

Comfortable communicating with property owners, guests, suppliers and maintenance teams.

Confident handling phone calls, WhatsApp and day-to-day client communication.

Able to multitask and manage several properties and requests simultaneously.

Reliable, responsive and able to work independently.

Comfortable visiting properties and coordinating on-site when needed.

Good computer skills and comfortable using Google Workspace / Microsoft Office.

Takes ownership and follows tasks through to completion.

Experience in property management, hospitality, real estate, customer service or operations is a plus, but not required. Letters of recommendation Most importantly, we are looking for someone with a positive attitude, initiative and a willingness to learn and grow with Toucan.