Junior Product Expert

Job Description

2. Role Summary:

The Junior Product Expert (PXP) is a growth role for developing local technical expertise in TOMRA RVM products in Singapore. The successful candidate will receive structured training, coaching, and hands-on experience to progressively develop into a local product expert. The role supports product performance, B-series AI recognition, service efficiency, and customer experience by learning the TOMRA systems and products, providing practical technical support, preparing documentation, supporting training, and collaborating with TOMRA R&D teams in China to resolve technical issues and continuously improve product performance.

3. Key Responsibilities:

• Product & Technical Support : Grow into the local technical reference for TOMRA RVM products by supporting installation, configuration, troubleshooting, and technical case follow-up.
• Escalation & R&D Link : Support technical escalations by preparing clear fault documentation, raising and managing service desk cases, working closely with TOMRA's R&D teams in China to investigate and resolve issues, and building local expertise through knowledge sharing and lessons learned.
• Recognition & Digital Tools : Support daily use of AI recognition, TRMS backoffice, configuration files, and local parameters as part of operational support.
• Performance & Improvement:  Monitor machine performance and service trends, identify repeated issues, and support corrective and preventive improvements.
• Training & Documentation : Prepare and improve user guides, checklists, training material, and technical instructions; support knowledge sharing with technicians, Service Operation Centre users, and other stakeholders.
• Deployment & Market Feedback : Support machine deployments, pilot installations, and product introductions while building stronger market and product knowledge.
• Safety & Compliance : Follow TOMRA SAFE standards, local HSE requirements, and incident/hazard reporting obligations.

Qualifications

Required Qualifications and Skills:

• Basic technical understanding and a strong motivation to develop into a local TOMRA RVM product expert.
• Curious, hands-on, and comfortable applying a structured problem-solving approach when investigating and resolving technical issues.
• Ability to analyses machine data, service trends, recognition performance, and operational KPIs to identify root causes and improvement opportunities.
• Eagerness to learn new systems, tools, and product knowledge through hands-on experience, coaching, and TOMRA training programs.
• Strong communication skills, with the ability to explain technical concepts clearly to technicians, customers, support teams, and internal stakeholders.
• Well-organized, customer-focused, and safety-conscious, with the ability to prepare clear documentation, incident summaries, and operational reports.
• Strong written and spoken English and Mandarin communication skills to support collaboration with regional stakeholders and technical teams.

Education & Experience

• Diploma or Bachelor's Degree in Engineering, Mechatronics, Electronics, Mechanical Engineering, Information Technology, or a related discipline.
• Fresh graduates and candidates with 1 to 2 years of relevant technical, engineering, service, or product support experience are encouraged to apply.
• Experience in technical support, field service, equipment maintenance, industrial automation, or related industries would be an advantage.

Additional Information

• Position available immediately
• Probation 3 months
• Must possess class 3/3a driving license