Remote English Customer Support - $25,000 MXN / mo

We are a U.S.-based self-storage operator looking for a Customer Support Representative to serve our English-speaking customers. This is a fully remote, full-time position.

RESPONSIBILITIES

• Handle inbound and outbound calls, emails and messages from current and prospective customers, entirely in English
• Answer questions about unit availability, pricing and rental terms, and help customers complete new rentals
• Assist with account questions, billing and payment follow-up
• Keep customer records and interaction notes accurate and up to date in our systems
• Escalate maintenance, access or facility issues to the appropriate team

REQUIREMENTS

• Advanced spoken and written English (this role is 100% in English)
• Clear, professional phone manner and written communication
• Reliable high-speed internet, a computer and a quiet place to work
• Availability to work a schedule aligned with U.S. business hours
• Previous customer service, call center or sales experience preferred

WE OFFER

• $25,000 MXN per month
• Fully remote work
• Full-time, indefinite-term contract.

Requerimientos

• Educación mínima: Educación media superior
• Bachillerato General 1 año de experiencia
• Idiomas: Inglés