Host/Hostess & Reservations Coordinator - Lulu's Lounge

Description

Lulu’s Lounge is looking for a confident, highly motivated Host/Hostess and Reservations Coordinator to manage our reservations hotline and create an exceptional first impression for every guest.

Key Responsibilities

• Manage Lulu’s reservations hotline and respond promptly and professionally to calls and messages.
• Handle reservations, cancellations, special requests and guest inquiries.
• Become an expert user of OpenTable or SevenRooms.
• Maintain accurate reservation and guest information.
• Make quick, sound decisions regarding availability, table allocation and guest requests.
• Welcome guests warmly and manage the arrival and seating experience.
• Clearly explain Lulu’s dining, lounge and nightclub offerings.
• Coordinate closely with management, service staff, security and the door team.
• Anticipate and resolve guest concerns calmly and professionally.
• Help maximize table occupancy while maintaining a high standard of hospitality.
• Remain composed and organized during busy, high-pressure periods.
• Highly self-motivated, responsible and comfortable working independently.
• Warm, polished and naturally engaging with guests.
• An excellent communicator, both over the phone and in person.
• Quick-thinking and confident when making decisions.
• Calm under pressure and able to manage several priorities at once.
• Organized, detail-oriented and responsive.
• Comfortable working in a fast-paced nightlife environment.
• Familiar with restaurant, lounge and nightclub operations—or eager and able to learn quickly.
• Experienced with OpenTable, SevenRooms or another reservation platform; training can be provided for the right candidate.
• Flexible and available to work evenings, late nights, weekends and holidays.

The Ideal Candidate

• Previous experience in hospitality, reservations, guest relations, restaurants, lounges, hotels or nightlife is preferred.

Salary Range depending on experience