Operations Coordinator

If you like to be busy this job is for you, working within a vibrant team environment where no two days are the same. You will be the central point of contact for both internal and external stakeholders. You will manage enquiries from initial contact through to planning and scheduling to ensure a positive outcome.

Key Responsibilities:

• Provide comprehensive support to our Customers, managing enquires from initial contact through to the coordinating and planning of our Rescue and Training operations.
• Act as a central point of contact for customer and team enquiries, managing queries from initial contact through to resolution, logging, tracking and escalating where necessary.
• Assist the Operations team in the preparation of quotations, bids, tenders, and proposals.
• Collaborate with the Operations team on the onboarding of new customers and support the ongoing management of existing customer relationships.
• Manage, maintain, and enhance internal workflow systems to ensure efficiency, reliability, and ongoing process improvement.
• Ensure all relevant documentation is compiled, updated, and communicated to team members in a timely and effective manner.
• Develop and distribute feedback surveys.
• Provide daily updates to the wider team, flagging potential issues early and contributing to effective problem-solving.
• Liaise effectively with all departments across the business, to support collaborative working.
• Oversee daily updates to schedules and resources to optimise use of company assets.
• Be a part of the on call team, taking the phone overnight or weekends, responding to emergency requests from customers (this is part of a rota with other staff in the business)

Person Specification

• Strong organisational and multitasking abilities.
• Excellent communication skills, both written and verbal.
• Proficient in Microsoft Office.
• Able to work collaboratively across departments and contribute to a positive team culture.
• Attention to detail and a proactive approach to problem-solving.
• Experience of working with CRM systems (not essential)

The Recruitment Consultancy is acting as an Employment Agency for permanent recruitment and an Employment Business for the supply of temporary workers.