Operations Manager

Responsibilities:

Operations Management:

Oversee the day-to-day operational performance of LuxChairs. Coordinate activities across Project Management, Production, Procurement, Quality Control, Stores, and other operational functions. Establish clear operational workflows and ensure that agreed processes are followed. Identify operational bottlenecks and implement solutions. Ensure that departments work together rather than operating in silos. Develop systems that improve efficiency, accountability and predictability. Continuously review how the business operates and recommend improvements.

Project & Delivery Performance:

Monitoring overall project delivery performance. Identifying recurring causes of project delays. Ensuring effective coordination between Project Management and Production. Ensuring production capacity aligns with the volume of confirmed projects. Escalating operational issues that could affect customer delivery. Reviewing project performance and identifying systemic problems. Ensuring that lessons from delayed or problematic projects are converted into process improvements.

Production & Capacity:

Work closely with the Production Manager to understand production capacity and constraints. Ensure production schedules are aligned with confirmed project requirements. Monitor production output and turnaround times. Identify labour, equipment, material, or process constraints affecting production. Ensure production bottlenecks are escalated and resolved promptly. Support management in planning for increased production capacity as the business grows. Monitor rework, wastage and production inefficiencies.

Requirements:

Minimum qualification of a BSC 4 years of previous experience in a similar role