Customer Service Officer (Airfrieght) - East (Up to $3000)

·      Handle cargo bookings for both direct and interline flights, including reservations, amendments, cancellations and customer enquiries. ·      Perform flight planning based on available payload, capacity and booking levels to optimize flight utilization. ·      Monitor booking levels, no-shows, offloads and shipment recovery. ·      Manage booking allocation andcargo prioritization based on available capacity and operational requirements. ·      Provide customers with timelyupdates on booking status, flight changes, delays, offloads and operationaldisruptions. ·      Coordinate and follow up oninterline connections and onward movement of shipments. ·      Monitor shipment movements andfollow up on irregularities, delays, short-shipped cargo and other serviceissues. ·      Arrange shipment recovery,rebooking and alternative flight options in the event of offloads,cancellations or disruptions. ·      Coordinate closely with sales and operations on capacity requirements, booking priorities and customer requirements. Timing : Mon-Friday 8.30-6.00 pm, Alternate Saturday 9.00-12.30 pm