Cake Shop Supervisor -Festive Sales

ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Other duties may be assigned.

Operations

• Oversee daily Deli operations (retail and online orders) ensuring smooth service execution
• Maintain product quality, presentation, and merchandising standards
• Ensure cleanliness, food safety, and compliance at all times
• Monitor guest experience and handle feedback promptly

Sales & Marketing

• Drive revenue across retail, e-shop, and festive campaigns
• Lead upselling and sales initiatives within the team
• Work closely with Marketing Manager on promotions, launches, and festive campaigns
• Monitor sales trends and optimize product availability

Financial & Cost Management

• Control food, packaging, and operating costs
• Forecast demand, especially for festive periods
• Manage inventory, ordering, and par stock levels to minimize wastage

E-Commerce & Festive Management

• Oversee festive takeaway operations and execution
• Ensure accurate e-shop setup (products, pricing, availability)
• Coordinate order fulfilment to ensure timely and accurate delivery

People Management

• Supervise, train, and motivate team members
• Maintain discipline, grooming, and performance standards

Operational Control

• Ensure equipment, displays, and facilities are well maintained
• Monitor stock, expiry, and storage conditions
• Maintain proper handling of packaging and takeaway items

Requirements:

• Minimum GCE ‘O’ Level or equivalent
• At least 1 year experience in F&B retail, or similar operations
• Experience in festive sales and e-commerce preferred
• Strong P&L, cost control, and inventory management skills
• Proven ability to drive sales and execute promotions
• Good collaboration with Marketing teams
• Strong planning and organizational capability (especially festive periods)
• Good communication and team management skills
• Proficient in Microsoft Office and POS/e-commerce systems