MR PORTER LONDON - Guest Relations & Reservations Manager

The Venue Known for pushing the boundaries between ‘dinner and sinner’, MR PORTER London brings a concept that artfully merges the quality of a modern steakhouse with the buzz and experience of a chic lounge. Breaking the rules of fine dining, while offering the best culinary experience in town, MR PORTER invites you to a world of sinful delights and beautiful contradictions. MR PORTER is a companion by day – hunter by night, a gentleman, a merciless lover, a jetsetter and a local. MR PORTER is set in the iconic Park Lane Hilton Hotel in Mayfair.

The Job We are looking for a confident, personable, and highly organised Guest Relations & Reservations Manager to lead the guest experience from arrival to departure. This role is responsible for managing reservations, overseeing the host team, maintaining exceptional service standards, and driving guest satisfaction while supporting venue growth through maximising covers and revenue opportunities. The ideal candidate is warm, proactive, detail-oriented, and thrives in a fast-paced hospitality environment. They will act as the face of the venue, ensuring every guest receives a seamless and memorable experience. Be a part of THE ENTOURAGE GROUP’s team and create unforgettable gastronomic experiences

Responsabilities Lead and manage the host and reception team during service

Deliver exceptional guest service and create a welcoming atmosphere

Manage reservations, table planning, and seating strategy to optimise service flow

Maintain strong communication with floor managers and kitchen teams

Handle VIP guests, special requests, and guest feedback professionally

Build relationships with returning guests and encourage repeat business

Ensure smooth guest arrival and departure experiences

Monitor booking trends and support strategies to maximise occupancy

Train and support hosts to maintain high presentation and service standards

Maintain cleanliness and organisation of reception and entrance areas

Assist with events, private dining bookings, and high-volume service periods

Support social and promotional activity where required to drive reservations

Provide weekly updates and reporting on covers, bookings, guest feedback and performance trends

Build and maintain strong relationships with local concierges, hotels, nearby residences, and partner businesses to increase reservations

Requirements Previous experience in hospitality, guest relations, or hosting leadership roles

Excellent communication and interpersonal skills

Strong organisational and multitasking abilities

Professional appearance and calm under pressure

Experience using booking systems and reservation platforms

Leadership mindset with the ability to motivate a team

Flexible availability including evenings and weekends

Valid right to work in the UK

Fluent in English (spoken and written)

Benefits Competitive salary

28 days holidays including bank holidays

Discretionary Tronc contributions

Full time and part time opportunities

25% F&B discount at The Entourage Group venues

Recommend a friend scheme with a bonus after 6 months

Paid day off for your Birthday

World class in-house training

Extensive career development and training opportunities

Bespoke uniform

Staff meal on duty

Anniversary bonus

Paid moving day

Unrivalled opportunities for progressions and development across THE ENTOURAGE GROUP

Interested? Please apply via the "apply for this job" button below and make sure you fill in our application form.

MR PORTER is a member of The Entourage Group . THE ENTOURAGE GROUP is an unexampled hospitality imperium, creating and building internationally acclaimed concepts. The brainchild of creative entrepreneur Yossi Eliyahoo ‘Hospitality Entrepreneur of 2015’, THE ENTOURAGE GROUP’s story began in Amsterdam in 2008 with the launch of MOMO, a sophisticated Asian-fusion restaurant, bar, and lounge that immediately established itself as the go-to venue for local and international tastemakers. The success story continued with the creation of A-list favorites such as IZAKAYA, THE BUTCHER, THE BUTCHER Social Club, SHIRKHAN, Toni Loco, Roladin, Do Not Disturb, THE DUCHESS, and MR PORTER STEAKHOUSE. www.the-entouragegroup.com