Operations Manager

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking an Operations Manager to join one of our clients' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.

Responsibilities: Establish and maintain business standards for accuracy, productivity and reliability

Manage the daily functions of the business

Directly supervise, mentor, and evaluate Operations Supervisors handling field teams.

Conduct regular performance reviews, set KPI targets, and identify training/upskilling needs across all service departments.

Work with HR to recruit, onboard, and manage manpower allocation, seasonal shift scaling, and roster planning.

Oversee daily scheduling, route planning, job dispatching, and resource allocation to minimize transit time and maximize team utilization.

Manage emergency dispatch processes for urgent calls

Standardize Operational Standard Operating Procedures (SOPs) across all services

Implement continuous audit and site-inspection frameworks to guarantee service quality

Manage operational budgets for field consumables, tools, equipment, spare parts and fleet vehicles

Control inventory levels to prevent shrinkage, overstocking, or site delays due to material stockouts

Manage fleet logistics, fuel consumption, maintenance schedules, and tracking systems for field vans/vehicles

Function as the primary operational escalation point for high-profile clients, key accounts, and supervisor escalations

Track client feedback, CSAT scores, and root causes for service rework; implement immediate corrective action plans

Prepare annual performance review and reevaluate processes

Ensure regulatory, compliance and legal rules are followed

Manage budget to align with goals of business

Experience in field service operations (pest control, HVAC, cleaning, or similar)

Proven experience managing supervisors and multiple field teams

Strong skills in scheduling, route planning, and dispatching, including urgent calls

Experience setting KPIs, running performance reviews, and identifying training needs

Experience writing SOPs and running audits, inspections, and quality control

Ability to manage budgets, inventory, and fleet (fuel, maintenance, tracking)

Experience handling key account escalations and improving CSAT and SLA compliance

Knowledge of safety, regulatory, and legal requirements

Experience working with HR on hiring, onboarding, and rosters

Strong leadership, communication, and problem-solving skills

Proficiency with scheduling or field service management software