IT Systems Officer

Role Overview

This position is responsible for supporting and administering the organisation's Microsoft 365 cloud environment and associated IT infrastructure. The role balances hands-on technical work with day-to-day user support, helping ensure systems stay secure, stable, and performing well — for staff working in the office, remotely, and on board vessels.

Core Duties

• Design, build, and roll out Microsoft 365 solutions tailored to the organisation's operational needs, working largely independently
• Manage the Microsoft 365 environment to keep services available, secure, and running smoothly
• Set up and maintain Microsoft Intune and Microsoft Defender in line with company policy
• Handle first- and second-tier helpdesk requests, including remote troubleshooting
• Take part in an after-hours/weekend on-call rotation as needed
• Track system performance, running regular reviews and tests to catch issues early
• Plan hardware rollouts, replacements, and lifecycle upgrades
• Carry out and confirm system updates, backups, and recovery processes
• Work with colleagues across the business to enhance systems and the overall user experience
• Manage IT setup and teardown for staff joining or leaving the organisation
• Keep documentation current — configuration records, SOPs, process notes, and user guides
• Deliver technical support in coordination with internal teams and outside vendors, both on land and aboard vessels
• Be available to travel internationally on short notice for on-site support
• Assist with IT purchasing — sourcing suppliers, comparing quotes, and tracking orders
• Maintain up-to-date records of hardware and software assets
• Complete routine IT operational checks on a daily, monthly, and annual basis

Minimum Qualifications

• 2+ years hands-on experience managing Microsoft 365 environments
• 3+ years providing tiered (L1/L2) IT support within a mid-to-large organisation
• Familiarity with Microsoft Intune and Microsoft Defender
• Strong communication, analytical, and problem-solving abilities
• Comfortable working both independently and as part of a team
• 2+ years of exposure to network and firewall support in a small-to-mid-sized business setting
• Open to occasional after-hours standby duty and overseas travel when needed

Preferred Qualifications

• Microsoft 365 Administrator certification (or equivalent)
• Microsoft Azure Administrator certification (or equivalent)
• Experience supporting IT systems in maritime or offshore settings