Customer Care Representative

Responsibilities:

Answer questions : Explain products, services, pricing, policies, shipping, returns, etc. in a clear, friendly way Solve problems : Troubleshoot issues, handle complaints, fix billing errors, or escalate tricky cases to a manager/specialist Process requests : Take orders, schedule appointments, process refunds, update account info, track deliveries Listen + empathize : Understand what the customer is actually frustrated about and make them feel heard Document everything : Log conversations, issues, and solutions in the CRM so the next rep has context Follow up : Check that issues got resolved and customers are satisfied Promote products : Suggest relevant products/services that actually help the customer, not just upsell In short: their job is to make sure the customer feels supported, informed, and valued from first contact to resolution.

Requirements:

Minimum qualification of a Diploma 1 year of previous experience in a similar role