hotel front office manager

*Job Title: Front Office Manager*

*Location:* Windsor, Nove Scotia

*Job Type:* Full-Time

*Job Summary:* Reporting to the General Manager, we are seeking a dedicated and organized Front Desk Manager to join our dynamic hotel team. The ideal candidate will provide exceptional guest service, oversee front desk operations, and lead a team of front desk associates to ensure a seamless guest experience. This position requires strong leadership skills, attention to detail, and the ability to handle various administrative tasks effectively.

*Key Responsibilities:*

• Oversight of entire Front Office operations, including but not limited to; all hotel bookings daily financial reconciliation, responding to guest reviews and concerns (live and online), scheduling, inventory and ordering
• Supervise front desk staff, including scheduling, training, and performance management.
• Ensure consistent and high-quality guest service, addressing guest inquiries and concerns promptly and effectively.
• Manage check-in and check-out processes, ensuring accuracy and efficiency.
• Oversight of all large group room bookings.
• Handle reservations and room assignments, utilizing the hotel?s property management system.
• Proactively responds to all positive reviews on booking.com, Expedia, Trip Advisor etc.
• Monitor front desk operations and staff to maintain high standards of cleanliness, organization, professionalism and ensure compliance with brand and company standards.
• Assist in the development and implementation of front desk policies and procedures.
• Collaborate with other hotel departments to ensure a seamless guest experience.
• Post payment to group accounts.
• Regular cash deposit and reconciliation to ensure accurate deposits.
• Oversight of group event/meeting bookings.
• Resolve guest complaints and issues, focusing on guest satisfaction, retention and fiscal responsibility.
• Conduct regular training sessions for staff on guest service and operational procedures.
• Prepare and maintain reports related to front desk operations, including occupancy rates, revenue, and staff performance.
• Other duties as assigned.

*Qualifications:*

• High school diploma or equivalent; degree in hospitality management or related field preferred.
• Previous experience in hotel front desk operations, with at least 1-2 years in a supervisory role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficient in using property management systems and basic computer software.
• Ability to work flexible hours, including weekends and holidays.
• Strong problem-solving skills and attention to detail.
• Previous experience with Opera.
• Previous franchise experience, preferably Wyndham.

Job Type: Full-time

Pay: $19.00-$21.00 per hour

Benefits:

• Company events
• Extended health care
• On-site parking

Ability to commute/relocate:

• Windsor, NS: reliably commute or plan to relocate before starting work (required)

Experience:

• Front desk supervisor: 1 year (preferred)

Work Location: In person