Client Support and Tech Setup Associate

Responsibilities:

Call new students after they join and explain their next steps

Run setup calls on our CRM system with each student

Help students set up their Facebook and Instagram accounts the right way

Build and launch Meta ad campaigns for students

Connect each student's Meta account to our CRM so every lead flows through

Host a live tech help session every weekday on Zoom

Fix tech problems students bring to you, fast and calmly

Keep notes on each student so nothing gets missed

Flag any student who is stuck or going quiet

Spot ways to make our setup process faster and better, and tell us

Requirements:

At least 1 year working with Meta Ads Manager and Meta Business Suite

You know how to set up a Facebook Page, an Instagram business account, and link them

You know how lead forms work and how to connect them to a CRM

Very good spoken and written English. You will speak with UK clients every day

A calm, friendly phone manner. Some students are not good with tech. You never make them feel slow

Fast, stable internet and a working laptop

Power backup (inverter, solar, or similar). Missed calls cost us students

Able to work UK hours

Big Plus If You Have:

Experience with GoHighLevel or a similar CRM

Experience with Zapier, n8n, or other tools that connect apps together

Past work in client support or onboarding for an online course or coaching business

Experience with UK clients

What You Get:

Remuneration: NGN 300,000 monthly, paid on time, every month

Fully remote

Direct work with the founder of a fast growing UK business

Full training on our systems

Real room to grow. As the company grows, the people who helped build it grow with it