Sales Admin Executive (LS/JT)

Responsibilities Sales Order Creation & Management Receive and verify customer contract / PO

Create Sales Orders in SAP based on business rules

Process Delivery Orders (DO)

Coordinate delivery with warehouse and Lines of Business (LOB)

Update order status (e.g. Draft → Confirmed → Shipped → Delivered)

  Customer Information & Credit Management Create, access, and update customer records

Maintain billing and shipping details

Perform or review customer credit checks and payment history

  Inventory & Stock Management Check and confirm inventory availability

Allocate stock for confirmed orders

  Shipping & Fulfilment Configure shipping methods and delivery timelines

Issue or amend shipping instructions

Track deliveries and manage delays or delivery issues

  Invoicing & Payment Processing Generate invoices based on Sales Orders

Ensure billing accuracy

Record customer payments

Track outstanding payments and issue reminders

  Reporting, Audit & Compliance Generate sales order and performance reports

Review customer purchase history and inventory status

Maintain audit trails for order changes and compliance purposes

User Access & Role Management Set user permissions for sales order functions

Control access to create, edit, or delete orders

Assign roles to sales reps and other users

 System Integration Ensure sales orders integrate with SAP, accounting, and inventory systems

  Troubleshooting & Support Resolve order processing issues (e.g. discrepancies, failed payments, credit block, PGI, ARs more than 180 days)

Support escalated customer issues related to sales orders

   Customisation & Workflow Automation Configure automated workflows (approval, fulfilment, billing)

Maintain custom fields or system enhancements to support business needs

 MISC Administrative Scope Assist with the BG application

Assist on issuing purchase requisition

Assist with any assigned administrative duties

Requirements O level or Diploma in Business Administration

1-2 years of experience in Sales Order Administration is preferred

High attention to detail and data accuracy

Good communication and stakeholder management skills

Ability to manage multiple orders and priorities under tight timelines