HEAD OF INFORMATION, COMMUNICATION AND TECHNOLOGY (ICT)

Key Responsibilities

• Develop and implement the SACCO’s ICT strategy in alignment with corporate objectives and the digital transformation agenda.
• Provide leadership in the adoption of appropriate technologies, including mobile, online and member-service platforms.

• Oversee ICT infrastructure operations and ensure high system availability, performance, reliability and user support across the Society.
• Manage enterprise systems, including core banking platforms such as Navision or equivalent, cloud infrastructure, virtualization environments and ERP systems.

• Implement and enforce cybersecurity controls, including LAN/WAN management, firewall administration, access controls, incident response and compliance with ICT security policies.
• Develop, test and maintain disaster recovery and business continuity arrangements, including data backup, redundancy and system restoration protocols.

• Lead ICT governance and ensure compliance with regulatory requirements, internal policies, industry standards and approved ICT procedures.
• Manage ICT projects from concept and business case development through implementation, user acceptance and post-implementation review.

• Manage ICT vendors and service providers, ensuring service-level agreements, licences, contracts and support obligations are properly monitored.
• Prepare and present ICT performance, risk, project and compliance reports to management and other relevant governance forums.

• Lead, mentor and develop the ICT team, promoting innovation, accountability and continuous improvement.

Qualifications, Experience & Competencies

• Bachelor’s degree in Computer Science, Information Technology or a related field from a recognized university; a Master’s degree is an added advantage.
• Relevant professional ICT certifications, such as Cisco CCNA/CCNP, Microsoft, VMware or ITIL, are highly desirable; membership of a recognized ICT professional body is an advantage.

• Minimum 5 years in a similar role, preferably in SACCO/financial institution,
• Navision/core banking, BOSA/FOSA, cloud infrastructure such as Hyper-V/VMware.

• Strong hands-on knowledge of networking technologies, routing, switching, firewalls and enterprise infrastructure management.
• Proven ability to lead ICT strategy, digital transformation and technology-enabled service improvement.

• Strong project management, vendor management and contract monitoring skills.
• Excellent interpersonal and communication skills, including the ability to explain technical issues to non-technical users and decision-makers.

• High personal integrity, sound judgement, resilience under pressure and a strong results orientation.