Manager, Solution Delivery

Within 90 Days, You’ll Build a strong understanding of Sitetracker’s Solution Delivery organization, implementation methodology, Salesforce-based platform, global delivery model, and partner ecosystem.

Establish relationships across Solution Delivery, PMO, Customer Success, Product, and other key partners and understand how responsibilities are divided across teams.

Assess the skills, capacity, utilization, and development needs of your team and establish a current skills matrix and development priorities.

Become fluent in the operational and financial data used to run your pod, including utilization, gross margin, revenue forecasts, work planners, and project health.

Identify immediate opportunities to strengthen technical reviews, delivery standards, resource planning, and global handoffs.

Within 180 Days, You’ll Run your pod consistently from system-validated operational and financial data, identifying and addressing variances before they materially impact delivery or forecast performance.

Establish consistent use of delivery standards including the BA Playbook, project health scores, readiness gates, and close-out reporting.

Implement clear technical review and quality-control practices that strengthen solution design and architecture integrity across the portfolio.

Establish development plans for your direct reports and coach team members toward expanded technical and leadership capabilities.

Begin implementing improvements to cross-regional handoffs and AI-assisted delivery workflows, with clear measures of their impact on quality and efficiency.

Within 365 Days, You’ll Have your pod operating at or above FY27 utilization and gross margin targets across both onshore and offshore resources.

Maintain weekly revenue forecasting within 5% and work-planner estimates within 10% of actuals.

Have consistent delivery standards embedded across your portfolio, with a current skills matrix and active development plan for every direct report.

Have strengthened Sitetracker’s global delivery model through more predictable cross-regional handoffs, clearer ownership, and improved use of offshore and partner resources.

Demonstrate measurable improvements in delivery efficiency and solution quality through stronger technical governance, operational data, and thoughtful adoption of AI-assisted delivery practices.