Key Responsibilities
- Provide courteous and professional service to Club members and guests, maintaining good member relations at all times.
- Attend to members’ enquiries, requests and feedback promptly, and coordinate with relevant departments where necessary.
- Handle and resolve members’ complaints professionally and follow up to ensure satisfactory closure.
- Operate the telephone switchboard, handle general enquiries and direct calls to the appropriate personnel.
- Maintain accurate records of members’ requests, complaints and follow-up actions where required.
- Assist with general administrative duties and the smooth daily operations of the Member Services Department.
- Maintain confidentiality of members’ information and comply with Club policies, procedures and service standards.
- Assist with Club events and activities when required.
- Perform any other duties and responsibilities as assigned from time to time.
Key Competencies
- Good customer service and interpersonal skills.
- Pleasant, courteous and professional manner.
- Good verbal and written communication skills.
- Able to handle members’ complaints and difficult situations calmly and professionally.
- Good telephone etiquette.
- Able to work independently as well as part of a team.
- Good organizational and follow-up skills.
- Customer-oriented with a strong service mindset.
- Able to maintain confidentiality and exercise discretion.
- Proficient in basic computer and administrative skills.
