Responsible for customer quality docking, receive customer quality feedback on silicon photonics chips, record and track the whole process of problem handling, and respond to customer demands in a timely manner; familiar with FA methods and chip testing, able to decompose FA plans and complete re-inspection of customer returned chips.
Lead the investigation and analysis of customer complaints, work with PQE, design and other departments to identify root causes, formulate CAPA measures, verify rectification effects and submit customer rectification reports.
Identify and transmit customer quality requirements, convert them into internal company requirements for production, testing, visual inspection and other links to ensure products meet customer needs.
Regularly conduct customer quality follow-up visits, collect feedback, summarize data, analyze pain points, and promote continuous improvement of product and service quality.
Cooperate with customer quality audits, prepare materials, accompany audits, track rectification of non-conformities to ensure audit pass.
Be responsible for the reception, registration, analysis and handling of customer returned products, coordinate failure analysis, formulate improvement measures to avoid recurrence of similar problems.
Any other ad-hoc tasks as assigned.
Requirements:
Minimum Bachelor’s Degree in Electronic Engineering or related majors
Minimum 3 years of CQE work experience in semiconductor or silicon photonics chip industry.
Familiar with silicon photonics chip performance, production process and quality standards, silicon photonics testing background is preferred; strong customer communication, problem analysis and rapid response capabilities.
Master customer complaint handling process and quality tools such as 8D and 5Why, able to independently lead closed-loop handling of customer quality issues.
Good service awareness and pressure resistance, able to properly handle complaints and maintain customer relationships.
Familiar with ISO9001 system
Able to communicate proficiently in English and Mandarin so as to independently liaise with overseas customers that are Mandarin speaking
