Service Specialist

Perform duties in the best interest of the Company, ensuring that the corporate Vision, Mission statement and Values are upheld

Provide excellent customer service to guests

Familiarise with menu, promotions, seasonal items and membership programme

Set up tables for daily operations

Take food and beverage orders using the ordering system

Serve food and beverages to the tables

Prepare sufficient condiments

Portion food according to the dishes served

Oversee multiple stations and recommend improvements to Manager where appropriate

Conduct daily check to ensure proper working condition of equipment

Ensure customers’ needs and expectations are met by providing an efficient and professional service as well as resolving potential service failure with tact and diplomacy

Organise and oversee events according to customers’ request

Plan and manage the roster, time off, hand-punch records and updating of e-attendance

Ensure restaurant is adequately staffed during shift and notify Restaurant Manager of any manpower shortage

Actively involved in hiring process by identifying and selecting candidates for junior positions

Assist with all restaurant administrative duties

Any other jobs or duties assigned by the Manager from time to time.