CUSTOMER SERVICE SPECIALIST

Job Description & Requirements

• Interact with guests, providing a warm and memorable experience, and ensuring all guests receive exceptional service. -This role will encompass the formulation and implementation of operating procedures and standards, the management and development of staff. -Review operating results with the team and identify opportunities to improve performance -Ensure pre-shift meetings with staff are carried out and review all information pertinent to the day's business - Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and staff satisfaction - Monitor guest reactions and confer frequently with service staff or captains to ensure guest satisfaction

Prerequisite

• Knowledge of hospitality and service.
• Have a well-groomed, professional appearance.
• Able to perform under pressure.