STORE MANAGER
The Store Manager is responsible for overseeing the overall operations, performance, and profitability of the outlet. This includes sales management, staff supervision, customer service excellence, inventory control, financial accountability, compliance, and business development to ensure the store achieves its targets and maintains brand standards. Key Responsibilities
- Sales & Business Performance
Achieve and exceed monthly and annual sales targets
Monitor daily sales performance and KPIs
Develop sales strategies and promotional plans
Upsell and cross-sell products/services
Analyze sales reports and market trends
Drive customer retention and loyalty programs
- Operations Management
Oversee daily store operations
Ensure smooth workflow and service delivery
Maintain store cleanliness and visual merchandising standards
Ensure compliance with SOPs and company policies
Manage store opening and closing procedures
- Staff Management & Leadership
Recruit, train, and supervise staff
Conduct staff performance evaluations
Prepare staff schedules and manage manpower planning
Motivate and coach team members
Handle staff disciplinary matters
Build a positive and productive work environment
- Customer Service Excellence
Ensure high levels of customer satisfaction
Handle customer complaints and resolve issues professionally
Maintain service quality standards
Build strong customer relationships
Monitor customer feedback and improve service standards
- Inventory & Stock Control
Monitor stock levels and reorder supplies
Conduct regular stock audits
Minimize stock loss and wastage
Coordinate with suppliers and vendors
Ensure proper stock storage and documentation
- Financial & Administrative Duties
Manage store budget and expenses
Monitor profit and loss (P&L) performance
Prepare daily/weekly/monthly reports
Handle cash management and banking
Ensure accurate record keeping
Process invoices and payments
- Marketing & Business Development
Implement marketing campaigns
Organize in-store promotions and events
Monitor competitors’ activities
Identify new business opportunities
Build partnerships and community engagement
- Compliance & Risk Management
Ensure compliance with local regulations
Maintain workplace safety standards
Ensure proper licensing and permits
Enforce hygiene and safety guidelines
Requirements Education & Experience: Diploma or Degree in Business Administration, Retail Management, or related field Minimum 3–5 years of retail/service management experience Experience in spa, beauty, wellness, or hospitality industry preferred Proven track record of achieving sales targets Skills: Strong leadership and people management skills
Excellent communication and interpersonal skills
Sales-driven and result-oriented
Strong analytical and problem-solving skills
Financial management knowledge
Proficient in MS Office and POS systems
Key Performance Indicators (KPIs) Sales growth percentage
Gross profit margin
Staff turnover rate
Customer satisfaction score
Inventory shrinkage rate
Operating cost control
Working Conditions 6-day work week Retail hours (including weekends and public holidays)
Fast-paced environment
Standing for extended periods