Senior Network Operations Center Manager

Do you want to work with high caliber professionals in a dynamic and growing company? Are you entrepreneurial, hard-working, and collegial? Join us at SB Energy, a leading company backed by SoftBank and Ares pairing cutting-edge innovation with best-in-class execution. Our Mission is to provide reliable, affordable energy at scale to support America’s growing energy demands.

Headquartered in Redwood City, CA, SB Energy develops, builds, owns & operates some of the largest and most technically advanced energy and data center infrastructure projects in the United States. Since launching in 2019, the company has rapidly grown into a top-tier integrated platform with over 3 gigawatts (GW) in operation and a multi-GW pipeline of energy and data center infrastructure nationwide. SB Energy also utilizes its strong culture of innovation to identify and incorporate new technology into our projects, including our AI-based digital platform, to deliver energy infrastructure that is local, reliable, and matched to load. We are building the energy and technology future—today.

Come join us in accelerating the energy transition to cleaner, more sustainable sources of power!

Basic Function

The Network Operations Center (NOC) Manager is responsible for the day-to-day leadership of a 24x7 operational environment supporting SB Energy’s mission-critical infrastructure campuses, including the Freebird and Cosmos programs. The role supports enterprise networking, carrier connectivity, OT-integrated systems, BMS/EPMS platforms, physical security systems, and centralized operational monitoring environments.

This position works closely with Site Operations, Security Operations (SOC), Facilities Operations (FOC), engineering teams, commissioning teams, and vendors to support operational readiness, incident response, escalation management, and transition of infrastructure from construction into steady-state operations.

The ideal candidate has experience leading operational teams within data centers, telecom, utility, industrial, or other mission-critical environments where uptime, operational discipline, and cross-functional coordination are essential.

Key Responsibilities

Manage day-to-day operations of a 24x7 Network Operations Center supporting mission-critical infrastructure

Lead shift operations, escalation management, incident coordination, and operational communications

Develop and maintain SOPs, MOPs, escalation procedures, and operational workflows

Support operational turnover and onboarding activities for new campuses and infrastructure systems

Coordinate monitoring and operational visibility across networking, WAN/carrier infrastructure, wireless, BMS/EPMS, OT-connected systems, and physical security platforms

Support KPI reporting, operational metrics, alarm management, and executive reporting activities

Coordinate operational activities with engineering, facilities, cybersecurity, vendors, and construction teams

Support staffing plans, shift schedules, operational readiness exercises, and team development initiatives

Coordinate vendor escalation and carrier management activities during operational events

Maintain operational documentation standards and support continuous improvement initiatives

Support operation and management of centralized monitoring platforms and operational workflows

Coordinate response activities during operational incidents, outages, maintenance events, and infrastructure alarms

Ensure operational events are properly documented, escalated, communicated, and closed out

Support onboarding and integration of new infrastructure systems into operational monitoring environments

Work closely with Site Operations and Engineering teams to support maintenance activities and operational continuity

Assist with development of operational standards, reporting structures, and escalation matrices

Participate in operational readiness planning for future sites and campus expansions

Support operational coordination between NOC, SOC, and FOC teams

Ensure operational procedures are followed in accordance with approved standards and operational work rules

Promote a professional, customer-focused operational culture across all shifts

Qualifications

Required

Bachelor’s degree in information technology, engineering, or related field, or equivalent work experience preferred

7+ years of experience in NOC, telecom, data center, utility, industrial, or mission-critical operations environments

3+ years leading teams in a 24x7 operational environment preferred

Experience supporting operational escalation management and incident response workflows

Strong understanding of networking fundamentals, infrastructure monitoring, and operational support systems

Experience supporting operational turnover from construction or commissioning into production operations preferred

Strong communication, organizational, and leadership skills ·

Proficiency in Microsoft Office, ticketing systems, monitoring platforms, and operational reporting tools

Preferred

Experience supporting hyperscale or large-scale data center environments ·

Experience with Cisco, Palo Alto, SolarWinds, or enterprise monitoring platforms

Exposure to BMS, EPMS, SCADA, or OT-integrated environments ·

Familiarity with carrier operations, WAN infrastructure, or DWDM transport environments

Industry certifications such as CCNA, ITIL, Network+, or Security+

Location: On-site near Temple/Burlington, TX.

Base Pay - $140,000 - $165,000

The pay range mentioned above is a guideline. We tailor each offer based on your unique skills, experience, location, and market benchmarks—while ensuring internal parity across our teams. In addition to competitive base pay, total compensation may include a discretionary annual bonus and a market leading comprehensive health and wellness benefits package. Final details will be discussed during the later stages of the hiring process.

Our Health & Wellness Benefits

At SB Energy, we invest in our people and their families with benefits designed for flexibility, support, and peace of mind. Full-time employees enjoy:

100% Company-Paid Medical, Dental & Vision (for employees and dependents)

401(k) with Company Match

Generous Paid Time Off + 11 Paid Holidays

12 Weeks Paid Parental Leave

Life, AD&D & Long-Term Disability Coverage

Flexible Spending Accounts (FSA) for Medical, Dependent Care, Transit & Parking (with company contributions)

Mental, Physical & Social Wellness Support (with company contributions)

Flexible Work Arrangements & Hybrid Office Setup Benefits

Monthly Reimbursement for Phone, Internet & Data

Optional Legal & Pet Insurance Plans

Device Purchase Support

At SB Energy, the success of our projects is driven by a desire to see our projects benefit as many people as possible. We work to serve local communities through volunteering, fundraising, and much more. For example, we’re proud to support access and opportunity in engineering and clean energy through impactful mentorship programs and workforce training. When you join SB Energy, you can become a part of these efforts, collaborating with team members who share a vision of building a better future now!

SB Energy is built on a foundation of collaboration and inclusion. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

To learn more about us, visit www.sbenergy.com .

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