Receptionist

Key Responsibilities: Welcome and greet guests with a friendly and professional attitude. Perform check-in and check-out procedures accurately and efficiently. Provide information regarding hotel facilities, services, promotions, and local attractions. Handle guest inquiries, requests, and complaints professionally with a service-minded approach. Coordinate with other departments to ensure guest satisfaction and smooth operations. Maintain accurate guest records and follow hotel procedures regarding billing and payment. Handle room key issuance, guest registration, and related front office documentation. Assist VIP guests and provide personalized service according to hotel standards. Monitor guest feedback and take appropriate action to enhance guest experience. Maintain a high standard of grooming, etiquette, and communication at all times. Support Front Office operations during busy periods.

Qualifications: Bachelor’s degree or Diploma in Hotel Management, Tourism, or related fields. Experience in Front Office / Reception / Guest Service in a luxury hotel environment is preferred. Good command of English communication skills (additional languages are an advantage). Strong customer service skills and problem-solving ability. Positive attitude, good interpersonal skills, and ability to work under pressure. Knowledge of hotel operating systems (PMS) is an advantage. Able to work flexible shifts, including weekends and public holidays.