information technology (IT) support technician

Education:

Bachelor's degree.

Work setting:

• Help desk.
• Consulting firm.

Tasks:

• Respond to users experiencing difficulties with computer.
• Consult user guides, technical manuals and other documents to research and implement solutions.
• Provide advice and training to users in response to identified difficulties.
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
• Participate in the redesign of applications and other software.
• Provide business systems, network and Internet support to users in response to identified difficulties.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Provide customer service.

Computer and technology knowledge:

• Networking software.
• Networking hardware.
• Networking security.
• Extranet.
• Intranet.
• Internet.
• Desktop applications.
• Information management system.

Transportation/travel information:

Own transportation.

Work conditions and physical capabilities:

• Fast-paced environment.
• Work under pressure.
• Tight deadlines.
• Attention to detail.
• Sitting.

Personal suitability:

• Accurate.
• Client focus.
• Efficient interpersonal skills.
• Excellent oral communication.
• Initiative.
• Judgement.
• Organized.
• Team player.
• Ability to multitask.
• Time management.

Screening questions:

Do you have experience working in this field?.

Experience:

2 years to less than 3 years.

Employment terms options:

• Day.
• Overtime available.

Support for newcomers and refugees:

Supports newcomers and/or refugees with foreign credential recognition.