IT Field Support Engineer (L2 End-User Services)

Responsibilities Provide onsite Level 2 EUC and desktop support Troubleshoot Windows OS, Microsoft 365, hardware, software, printers, and peripherals Support Intune, Entra ID, meeting rooms, collaboration tools, and Deep Freeze Install, configure, deploy, and maintain end-user devices Handle incidents, service requests, and escalations within SLA Support user onboarding, device setup, and software installation Manage IT assets, inventory, tracking, and handover Maintain technical documentation and support records Requirements Diploma or Degree in IT, Computer Science, Engineering, or related field Minimum 2 years of relevant experience in EUC L2, Desktop Support, Service Desk, or IT Infrastructure Support Knowledge of Windows OS, Microsoft Office / M365, Intune, and Entra ID Experience supporting desktops, laptops, printers, peripherals, and meeting room technologies Knowledge of asset management Microsoft, ITIL, or CompTIA certification is advantageous Good troubleshooting, communication, and customer service skills