Cashier (Retail)

Key Responsibilities

Cash Management

• Process customer purchases accurately using the POS system.
• Handle cash, card, mobile money, and other payment methods.
• Balance cash drawer at the beginning and end of every shift.
• Investigate and report any cash variances immediately.
• Prepare daily sales reconciliation reports.

Point of Sale (POS)

• Operate and troubleshoot the POS system efficiently.
• Process sales, refunds, exchanges, discounts, and loyalty transactions according to company policy.
• Maintain accurate pricing and barcode records.
• Generate daily, weekly, and monthly sales reports when required.

Local Purchase Orders (LPO)

• Prepare and generate approved LPOs.
• Maintain proper LPO documentation and filing.
• Follow up on pending supplier deliveries.
• Ensure purchases align with approved stock requirements and budgets.

Goods Receiving

• Receive deliveries from suppliers.
• Verify quantities, quality, expiry dates, and product specifications against purchase orders and delivery notes.
• Record all received stock in the inventory system.
• Report shortages, damages, or discrepancies immediately.
• Ensure proper documentation of Goods Received Notes (GRNs), invoices, and delivery notes.

Inventory Management

• Conduct daily shelf replenishment.
• Perform routine stock counts and participate in periodic stock takes.
• Monitor slow-moving, damaged, and expired products.
• Maintain accurate inventory records.
• Report stock-outs and recommend replenishment levels.

Customer Service

• Welcome customers professionally.
• Resolve customer concerns promptly and courteously.
• Assist customers in locating products.
• Promote ongoing offers and loyalty programmes.
• Maintain a clean and organised checkout area.

Merchandising

• Ensure shelves remain fully stocked and well presented.
• Implement product displays and promotional materials.
• Monitor price labels for accuracy.
• Practice FIFO (First In, First Out) stock rotation.

Store Operations

• Assist with opening and closing procedures.
• Maintain cleanliness throughout the store.
• Support receiving, stocking, and general store operations.
• Assist during audits and stock verification exercises.
• Observe company security and loss prevention procedures.

Compliance

• Adhere to company SOPs and retail policies.
• Maintain confidentiality of business information.
• Comply with health, safety, and food handling standards.
• Report suspicious activities, theft, or operational risks.

Qualifications

• Certificate or Diploma in Business, Accounting, Retail Management, Procurement, or a related field.
• Minimum 2 years' experience in a supermarket, minimart, or retail environment.
• Experience operating retail POS systems.
• Experience generating LPOs and receiving stock is an added advantage.

Required Skills

• Strong numerical and cash-handling skills.
• Proficiency in retail POS systems.
• Basic inventory and stock control knowledge.
• Understanding of procurement documentation, including LPOs, GRNs, and invoices.
• Good computer skills, especially Microsoft Excel and Word.
• Excellent communication and interpersonal skills.
• Strong attention to detail and accuracy.
• Ability to multitask and work under pressure.
• High integrity and accountability.
• Good problem-solving and organisational skills.

Key Performance Indicators (KPIs)

• Cash variance within approved limits.
• POS transaction accuracy.
• Customer satisfaction.
• Receiving accuracy.
• Stock count accuracy.
• LPO processing turnaround time.
• Shrinkage and loss reduction.
• Compliance with SOPs.
• Attendance, punctuality, and productivity.