Front Desk Concierge

About the role

We are seeking an experienced Front Desk Receptionist/Concierge to join our friendly and dynamic team at Remedy in Makati City Metro Manila. As the first point of contact for our clients, this full-time role will be responsible for providing exceptional customer service and managing the smooth running of our front office operations.

What you'll be doing

Deliver a premium and personalized guest experience from arrival to departure

Welcome guests professionally and provide exceptional customer service at all times

Conduct studio tours, consultations, and service recommendations based on guest needs and wellness goals

Promote memberships, wellness packages, retail products, and studio services to support sales targets

Educate guests on wellness modalities, recovery treatments, and available studio offerings

Safely prepare, set up, and monitor wellness equipment and recovery technologies

Ensure all guest sessions start and end on schedule while maintaining smooth studio operations

Maintain cleanliness, organization, and readiness of assigned studio zones and wellness areas

Perform sanitation and reset procedures between client sessions

Assist with booking management, scheduling, check-in/check-out, and payment processing

Monitor guest flow, wait times, and operational efficiency throughout the studio

Follow all safety procedures, operational standards, and brand guidelines

Coordinate with operations, housekeeping, and support teams to maintain an exceptional studio environmentTeam-oriented, proactive, dependable, and solution-driven

Remedy Skintech, Inc. is a leading provider of advanced skincare solutions in Metro Manila. With a team of highly skilled and experienced clinicians, we are dedicated to helping our clients achieve their most radiant and healthy skin. Our modern, state-of-the-art clinic is equipped with the latest technologies and treatments, and we pride ourselves on delivering exceptional customer service. Join us as we continue to transform the skincare industry.

Apply now to be our next Front Desk Receptionist/Concierge!

Bachelor’s degree in Hospitality Management, Business, Marketing, Wellness, or a related field is preferred

At least 3–5 years of experience in hospitality, wellness, fitness, luxury retail, customer service, or sales environments

Proven experience in consultative sales, membership sales, or premium customer engagement

Strong customer service and relationship-building skills with a professional and welcoming demeanor

Excellent communication, presentation, and interpersonal skills

Comfortable handling wellness technologies and recovery equipment such as sauna, cold plunge, cryotherapy, red light therapy, PEMF, and similar modalities

Strong attention to detail and ability to follow operational and safety protocols

Ability to multitask and manage time effectively in a fast-paced environment

Proficient in scheduling systems, booking platforms, payment processing, and basic administrative tasks

Passionate about wellness, recovery, fitness, and holistic health practices

Willing to work flexible schedules, including weekends and holidays if required

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