Cafe Manager

Responsibilities:

Daily Operations:

Open the café by 6:00 AM and ensure all staff are punctual and properly dressed. Supervise product preparation and timely delivery to corporate clients (e.g., Seplat and Total). Monitor all digital platforms (Chowdeck, Glovo, Fitlife website) for product availability and order flow. Ensure all orders are processed within 15 minutes and delivered promptly using approved logistics partners.

Team Management:

Enforce staff compliance with hygiene, dress code, and conduct standards. Conduct uniform checks and ensure proper use of face masks and head coverings.

• Oversee training of new hires and ensure health clearance before food handling.

Address and report staff misconduct or insubordination immediately.

Customer Service:

Ensure all staff deliver excellent customer service and follow the approved phone greeting script. Handle customer complaints professionally and escalate when necessary. Evaluate refund or replacement requests and consult owners when needed.

Inventory & Reconciliation:

Conduct daily inventory checks and reconcile with back-office records. Report spoilage and discrepancies to owners with justification. Monitor stock levels and coordinate timely restocking—2 weeks ahead for imported items. Reconcile POS, Paystack, and cooperative payments with the accountant.

End-of-Day Duties:

Begin closing procedures by 6:30 PM and ensure the café is locked and secured by 8:00 PM. Supervise end-of-day inventory count and set production targets for the next day. Ensure cleanliness of all equipment, fridges, and workspaces before closing.

Technology & Reporting:

Proficient use of Microsoft Office (Excel, Word, Outlook) for reporting and reconciliation. Familiarity with Canva, AI tools, and social media platforms for content creation and engagement. Maintain accurate records of sales, inventory, and staff performance.

Requirements:

Minimum of OND/HND/Bachelor’s Degree in Hospitality, Business Administration, or related field. Minimum of 2 years of experience in a supervisory or managerial role in the food service industry. Proficiency in Microsoft Office Suite (Excel, Word, Outlook) is mandatory. Strong leadership, communication, and organizational skills. Ability to multitask, work under pressure, and maintain a positive team environment.