Call Center English (Banking)

Job Description:

• Handle customer inquiries, requests, and complaints through telephone calls.
• Provide appropriate solutions and follow up on each case in accordance with the applicable SLA.
• Accurately document every customer interaction in the system.
• Coordinate with internal teams to ensure timely resolution of customer issues.
• Comply with SOPs, company policies, and service quality standards.
• Contribute to maintaining customer satisfaction and achieving team performance targets.

Qualifications:

• Minimum Bachelor’s Degree (S1) with a minimum GPA of 3.00.
• Previous experience as a Banking Call Center Agent is required.
• Familiar with Salesforce or other CRM systems.
• Willing to work on a 24/7 shift schedule.
• Willing to be placed in BSD, Tangerang, or Jakarta.
• Available to join immediately

Skills: Call Center, Customer Service, Communication Skills, English Language, Problem Solving