Customer Service (Night Shift)

Deskripsi Pekerjaan

• Respond to customer inquiries via email, chat, e-commerce, social media and call as fast, friendly and clear
• Process and track orders/pre-orders
• Follow-up emails and provide updates
• Handle claims, refunds and complaints
• Monitor product listing and pricing accuracy on the platform
• Update, maintain and reporting orders/sales records

Syarat Pekerjaan

• Fluent in English (a must)
• Excellent communication (a must)
• D3 – S1 from any discipline
• Experience in customer service or e-commerce is a plus
• Organized, detail, multitask
• Able to work night shifts (rolling)

Skills: Help Desk, Call Center, Customer Service, Customer Support, Problem Solving, Communication Skills, Customer Relationship Management, Outbound Call