Customer Care Support

PT NAP Info Lintas Nusa (Matrix)Jakarta Selatan, DKI Jakartaglintsfoilsithe 07/11/2025

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Job Description

Open ticket
Response email
First level handling
Responsible for answering call from customer

Requirement

Basic first level handling
Basic knowledge to open ticket
Basic knowledge to response email
Experience from ISP
Basic english
Basic understanding of network/internet service troubleshooting (including Telco and Fiber Optic knowledge) and Customer Service Communication
Minimum 2 years work experience in Customer Care Industry and Telecommunication

Skills: Customer Experience, Interpersonal Communication, Customer Service, Customer Support, Customer Care, Strong Communication Skills, Client Services