Customer Relation Representative

Requirements:

• Minimum Diploma (D3) degree.
• Good communication skills in English, both verbal and written.
• Strong public speaking skills.
• Experience in customer service is a plus.
• Experience in sales/marketing is a plus.
• Willing to work in a shifting system.
• Able to join ASAP

Jobdesc:

• Provide direct customer service in accordance with company standards, including greeting customers, delivering information, and handling inquiries and complaints professionally.
• Maintain customer satisfaction by delivering prompt, accurate, and appropriate solutions within the assigned authority.
• Communicate product information, promotions, and company policies clearly and accurately, ensuring customers fully understand the details.
• Conduct product sales based on customer needs and achieve the monthly sales targets set by the company.
• Continuously update personal knowledge regarding products, services, and new company policies to support optimal performance.
• Escalate issues to supervisors when necessary and prepare regular reports on daily activities and operational challenges.