Technical & Integration Support Engineer (L2)

WE'RE HIRING! Technical & Integration Support Engineer (L2) What will you do?

• Handle technical issues escalated from the Customer Support (L1) team.
• Perform troubleshooting on applications, servers, databases, and APIs.
• Analyze system logs to identify root causes of issues.
• Support API integration processes with partners or merchants.
• Coordinate with Engineering (L3) teams for more complex issue resolution.
• Create documentation and help improve incident handling processes.

--- Requirements

• Minimum Diploma (D3) or Bachelor’s Degree (S1) in Computer Science, Information Systems, Computer Engineering, or related fields.
• 1–3 years of experience as L2 Technical Support, Application Support, System Administrator, or similar roles.
• Strong understanding of Linux Command Line and SQL (MySQL/PostgreSQL).
• Familiar with REST API, JSON, HTTP Status Codes, and experienced in using Postman.
• Basic understanding of networking concepts (TCP/IP, DNS, SSL/TLS).
• Strong analytical and problem-solving skills.
• Willing to work on-call or shift schedules if required.

--- Nice to Have

• Experience in Fintech, Payment Gateway, or SaaS industry.
• Familiar with Docker, Kubernetes, Grafana, or other monitoring tools.

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📩Interested in joining us? Send your updated CV and become part of PT Manjo Teknologi Indonesia!

Skills: Teamwork, Hardware Maintenance, Troubleshooting, Ticketing System, Remote Support, Customer Service, Technical Support, IT Support, Network Troubleshooting, Help Desk