NOC Helpdesk (Fiber Optic)

Job Description

• Provide 24 hour Network Health surveillance of physical Fiber Optic and alarm reporting utilizing network monitoring and surveillance software
• Review and general clean-up of ticket queue
• Troubleshooting network issues and taking appropriate action to resolve
• Ensure timely resolution to trouble tickets
• Ensure timely follow up with customers via e-mails or phone calls
• Requirement
• Minimum D3 Telecommunication / IT
• Minimum 1 year working experience in NOC Fiber Optic
• Having good understanding of Fiber Optic
• Able to interpret FO measurement tools (OTDR, Optic, OSP)
• Familiar with Microsoft Word, Excel, Outlook
• Will to work under shift
• Must be able to handle high levels of stress satisfactorily and be congenial with other employees and customers at all times

Skills: Communication Skills, Network Troubleshooting, Telecommunications, Microsoft Office, Problem Solving, Network Administration, Teamwork, Corporate Communications, Customer Relations, Fiber Optic Systems, Network Monitoring