IT Monitoring & Support

Key Responsibilities:

Provide first-level technical support for end users by handling incidents and service requests through phone, email, chat, or ticketing system in daily production operations in a 24/7 shifting environment

Provide technical support and coordinate with other team such as developers, tester, engineers and end-users

Maintain proper documentation of incidents, resolutions, asset records, and user support activities

Install, configure, and maintain end-user devices such as laptops, desktops, printers, and standard office applications

Requirements

Bachelor’s degree or diploma in Information Technology, Computer Science, Information Systems, or a related field

1–3 years of experience in IT Support, IT Helpdesk, or a similar support role

Understanding and experience with ticketing systems, user support processes, and basic IT service management practices

Understanding and experience with implement, monitor and manage Monitoring Tools using SNMP and Syslog Protocol

Familiar with with Linux and Windows environments

Familiar with with Database Administration

Basic understanding with Network and Connectivity

Ability to work in a service-oriented team environment

Strong communication, problem-solving, and customer service skills