Front Desk Agent

Job Descriptions :

• Welcome and assist guests with check-in, check-out, and other front desk services.
• Handle guest inquiries, requests, and complaints in a professional and timely manner.
• Manage room reservations, payments, deposits, and guest accounts accurately.
• Coordinate with Housekeeping, F&B, Engineering, and other departments to ensure smooth guest services.
• Support daily Front Office operations and maintain a professional appearance and service attitude.

Job Requirements :

• Minimum Diploma (D3) in Hospitality, Tourism, or a related field.
• Good command of English and Bahasa Indonesia.
• Excellent communication and interpersonal skills.
• Customer-oriented, friendly, and professional.

Skills: Hotel Reservations, Microsoft Office, Hotel Reception, Customer Service